HOW WE ARE HELPING DEALERS DO MORE WITH LESS
Here at MDL, we feel for the many automotive dealerships who have been hit especially hard by COVID-19. We’re doing everything we can to help our clients and dealers looking for solutions to many of these new business challenges.
WHAT WE'VE HEARD FROM OUR CLIENTS
- Many service customers feel uneasy about getting their vehicles serviced. Dealerships are fighting against an “it can wait” sentiment in addition to decreased repairs from less driving.
- Some dealerships have expressed concern that even if normal volumes of service drive traffic return, they won’t be able to immediately provide the same level of service due to reduced staffing.
- Without sales personnel in-store, dealerships have been missing out on high-reward trade-in and upgrade opportunities from promising service guests.
- Offering concierge and delivery services has helped many automotive retailers continue doing business, but they have presented inefficiencies that put additional cost and time constraints on dealerships.
HOW OUR SOLUTIONS HELP DEALERSHIPS
Retailers must now contend with evolving health regulations to legally stay open. Our solutions limit the amount of time spent on face-to-face interactions and enable writing repair orders without going to a guest’s car.
IDENTIFYING AT-RISK CUSTOMERS
Service advisors can use Service Drive Concierge’s VIP/PC Status tool to notate at-risk guests before they arrive, enabling additional steps for sanitation and social distancing that can be taken during the service process.
VEHICLE TRACKING AND DISPATCHING
Bloodhound Zonal™ and MDL Dispatch™ streamline service initiation and vehicle re-delivery services that many dealerships are now providing. These solutions enable the tracking and automated dispatching of each service and inventory vehicle as they are moved throughout your dealership, so that they can be delivered as efficiently as possible with minimized staff.
Even when not at your store, sales advisors can still receive timely notifications of arriving service guests who are in a great position for an upgrade or trade-in. Service Drive Concierge keeps sales advisors in the loop so that they can follow up with these guests before their vehicle is finished being serviced.
HOW WE'D LIKE TO HELP YOU
We understand that survival is at the top of most dealers’ minds. You may be looking to scale down or scale up your operations to adapt to these new challenges. Whatever your plans, we would love to help you stay ahead.
If you’re facing uncertainty, we encourage you to reach out to us directly. You can use the Contact Us form at the footer of this page for any questions you may have; someone who can provide answers will respond as quickly as possible. You can also contact us via phone at (888) 635-7343, ext. 2.